Learn more about our policies and actions
Here is some information that can make your choice easier, as we are all costumers!
We would like your experience to be the best possible.
All products presented on the website are original, but our products listed in the tab “Shop” can be manufactured and customized by partner companies in America and Europe. This condition does not apply to unique artworks, which can only be consulted and ordered only by e-mail. The original paintings are handmade by Lu Mourelle and are listed in the tab “Artworks”.
ORDER AND DELIVERY
We shipping worldwide. For some “Shop” products we offer free shipping. If applicable, the shipping rates are calculated based on the size and weight of the product.
Orders can take between 1 - 4 business days to be processed. Then, all orders are packaged with special care and are shipped by international carriers. The delivery will depend on the distance from the destination and can take up to 8 business days after the fulfilment.
RETURN AND CANCELLATION
The customer has a period of 14 days from the delivery of the product to regret his buying. We will be responsible for handling the cancellation and shall process the refund within 14 days following the date on which we were informed about the right of withdrawal.
The returned product that is damaged or dirtied will not be accepted, nor refunded.
Otherwise, if for some reason the delivery is returned because de wrong address or the buyer does not collect the order, we take a 30€ euro fee for cover the cost fo returning the package, handling and restocking.
The buyer may be charged additional customs duties and taxes on delivery of your item. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. The buyer is responsible with ensuring to comply with laws and regulations of the country of destination.
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